As Turkon Line, we have designed our service approach entirely on the satisfaction of our customers. We know that each of our customers has different needs, and we organize all our processes towards them. We do not compel our customers to a standard service approach that is not suitable for them. Rather than, we have created a flexible approach that they can arrange according to their preferences. We are always working for the satisfaction of our customers, whom we see as individuals with different priorities.
With 25 years of experience in the container shipping industry and our people-oriented approach, we offer “Tailor-Made Solutions”. We anticipate the possible problems in the field of shipping on a sectoral and regional basis, and we produce special proactive solutions for our customers. Instead of the standard call center system, we appoint personal "Consultants" according to the needs of our customers, and we minimize the loss of time in business processes with our instant and fast solutions. With this understanding, we ensure that our customer satisfaction rate is above the industry average.
We facilitate shipping processes with the flexibility we provide to our customers in cut-off times. By prioritizing accessibility, we produce professional solutions for different needs, thanks to our solution-oriented and regional customer services. In the light of the principle to be always customer-oriented, we respond quickly to the requests received through the live support platform "Turkon Live" on our website, and we inform our customers at every step. With our experienced and expert staff, we offer consultancy on shipping regulations, we keep track of many issues like necessary documents, waiting times, etc. We never leave our customers alone in times of crisis, we manage crises effectively by producing solutions for them. We recommend different types of equipment according to the product type, so we prevent any grievances due to equipment, during shipping processes.
We transport your products on time by providing integrated logistics services by road and rail, as our complementary services to shipping. We transport in 7 regions of Turkey with domestic and port connections, open and closed wagons, depending on the characteristics of the load. Thanks to our modern equipment and experienced team, we are always with our valuable business partners for land transportation as well.
You can contact us to benefit from the Turkon Line “Tailor-Made Solutions” Service approach.
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| Accessibility | Sectoral Solutions | Integrated Logistics Services | Cut-off Flexibility | Legislation Consultancy | Equipment Recommendation | Crisis Management |
Unlike other shipping companies, Turkon Line bases its communication with customers on individual preferences and one-to-one human relations. Customers calling Turkon Line can contact our consultants directly and carry out their shipping and transportation activities without encountering automatic answers and robot barriers. Our responsibility towards our customers, goes far beyond the shipping and transportation service. Through sincere communication we have established on the basis of trust, we make our customers feel that we are always with them in all processes with the difference of Turkon Line.
Solutions such as hassle-free communication via Turkon Live support platform, personalized consultancy services we provide with our specially appointed consultants, sectoral consultancy, regulations and equipment consultancy, cut-off flexibility, crisis management, integrated logistics services.
It is a customer-oriented service approach developed based on the shipping and transportation solutions we offer for different priorities, needs, and preferences of our customers.
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