Customer Satisfaction Policy

Turkon Container Transportation and Shipping Inc, in line with tailor made service model understanding that it has developed by creating awareness in its sector, it sees to address customer expectations and requests in an open, transparent, fast, reassuring and customer-oriented manner, and to offer solutions as soon as possible by examining every feedback objectively and carefully.
In order to provide services to our customers beyond their expectations and to ensure continuity, we open all access channels such as our website, phone, e-mail to our customers' service, and undertake to return to our customers in line with the specified target time.
We aim;
• To increase our service quality to the highest level with our innovative working methods that are open to change, in line with the needs and expectations of our customers.

• To measure the suggestions, complaints and satisfaction of our customers and turning them into opportunities that create value for improving our activities.

• To comply with the customer requirements with all national and international legal regulations that it is obliged to.

• To identify all of our systems and areas that are open to improvement and to continuously improve our efficiency in order to effectively manage our customer satisfaction processes.


Turkon Container Transportation and Shipping Inc has ISO 9001 Quality Management System, ISO 14001 Environmental Management System, ISO 10002 Customer Satisfaction Management System, ISO 27001 Information Security Management System.
 

Turkon Line Celebrates 25th Anniversary

Turkon Line Celebrates 25th Anniversary

Turkon Line was established to transport containers to USA which has a very important place in world maritime trade has become the first Turkish company by providing the shortest transit time in its industry.

Demurrage

Demurrage

If the containers supplied by the carrier are not returned to the carrier after being unloaded by the consignee within the free time specified in the tariff, the delay fee which the carrier has the right to demand from the consignee or the shipper in accordance with the provisions of the bill of lading, and which is processed for each day of delay, is called “container demurrage”.

Pulp & Forest Products

Pulp & Forest Products

Paper pulp and forest products are among the indispensable industries of today and are widely needed all over the world.

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